WHEN YOUR SHIPMENT ARRIVES

Please check the shipping boxes thoroughly. If the boxes show evidence of rough handling or should they be punctured, crushed, dented, creased, torn, or wet, it is a MUST that this condition be noted on all copies of the freight bill when you sign for the shipment. Should you suspect that the contents are damaged or if there are any visual shipping damages, it is important to document the damages in detail on the Delivery Receipt and have the delivery party co-sign the Delivery Receipt.

If the shipment delivered to you is not in accordance with the number of cartons shown on the freight bill, have the delivering driver note the shortage on the freight bill when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

FURNITURE DELIVERY INSTRUCTIONS

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each furniture item individually.

2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the furniture, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, “Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery.” (The Consignee is the person receiving the shipment or “You” in this case).

3. In the event that your products were damaged during transit, we ask you to use your best judgment • If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write “PACKAGE DAMAGED” when you sign for delivery. This is VERY important. Then, please contact our customer service department by CLICKING HERE to open up a service ticket and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt “REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE.” Then, please notify GreenCulture so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 35% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customers responsibility and not that of GREENCulture. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed – No Exceptions. Any and all damage claims must be reported to GREENCulture within 72 hours of delivery. GREENCulture is not responsible for any damage not reported to GREENCulture within 72 hours of delivery – No Exception. At GREENCulture, Inc. we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing GREENCulture, Inc. with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

DAMAGED SHIPMENTS

As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue.

In the event of a damaged shipment, please notify Green Culture immediately either by phone (preferable) or by e-mail. If you contact us by phone we will provide you with step-by-step instructions as to what to do. If you contact us during the actual delivery, we will also be able to give you exact instructions during the delivery process.

If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any products which do not conform to the manufacturer's specifications. Furniture may be repaired in your home or may be sent for repair. Customer agrees to accept delivery appointment for any backorders, repairs or replacement furniture to complete the order process. No merchandise may be directly returned to GREENCulture, Inc. under any circumstances.

If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. Thus, we will send you out an e-mail immediately asking you to please answer all of our questions, which will then provide us with the information we need to promptly either repair or replace the damaged furniture. For us to promptly process replacement furniture requests as well as repairs, we will need to see actual pictures of the damage. We greatly appreciate your help if you have a digital camera and can forward to us clear pictures showing the actual damage to the merchandise. In the e-mail we send to you after you notify us about the damage, there is a link which we ask you to click on to take you to an area in which you can upload these pictures directly to us. When taking pictures, we would greatly appreciate your help in clearly showing the condition of the boxes as well as the actual merchandise. In the event you do not have a digital camera, please notify our staff and we will promptly send you out a camera, which you can use to take pictures and then send back to us so that we can have clear pictures of the damage. We will send out the camera to you along with a postage paid envelope, which you can use to send back to us. Upon receiving the images, we will promptly have either a replacement item(s) sent out to you or have a furniture medic sent out to your home to promptly repair the damage. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!

CANCELLATION POLICY

As soon as you place your order, we begin the procurement process with the furniture vendor. Once we contact the manufacturer (within 12 hours of receiving your order), we are unable to cancel or change that order without penalty because once we have placed it at your request, GREENCulture, Inc. and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. Because we custom-ordered the piece for you and cannot return it to the manufacturer, we must charge a cancellation fee of thirty-five percent (35%) of your order, or portion of an order cancelled plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. All Upholstered Furniture such as couches, sofas, arm chairs, loveseats, sleepers and chairs cannot be cancelled at anytime whatsoever – No Exceptions.

When the furniture is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will treated as an unauthorized cancellation of your order, subject to a cancellation fee of 35% of your order plus actual shipping charges: 1) Refuse the delivery appointment of your furniture or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or furniture repairman, you decide you no longer want it and refuse delivery or 4) Refuse or return any product due to such variation in grain or color. Wood products do vary in grain. GREENCulture does not guarantee, nor does the manufacturer guarantee that the grain and/or coloring will be consistent on any item or group of items.

All products (unless noted on our site) are sold with the full manufacturer's warranty. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested. All returned items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit. Depending on the item, all returned items are subject to a 35% restocking fee and shipping fees. For any cancellations of furniture for which a discount was applied to shipping or which included Free Shipping, customers will be charged the normal outbound shipping costs to the customer as well as the return shipping costs plus a 35% restocking fee. Be sure to contact us with the tracking numbers. Please allow 2-4 weeks for credit processing.

STANDARD CURBSIDE VERSUS GREEN GLOVE DELIVERY (COMMON CARRIER SHIPMENTS)

We believe the best method of delivering furniture to our customers is to ship products directly from our manufacturers and suppliers to you. This system significantly reduces costs and expenses by removing the intermediate distribution layers. We transfer these savings on to you by offering you excellent pricing. If your order contains items from various manufacturers and suppliers, they may arrive on different days because they come from different parts of the country.

Lead-times quoted on the site are based on estimates from our manufacturers. Although we work with our vendors to ensure the best service possible for our customers, GREENCulture, Inc. reserves the right to make adjustments to product information and lead times due to changing market conditions, product discontinuations and manufacturer delays. GREENCulture, Inc. cannot be held responsible for delivery delays beyond estimated lead times.

Once your order is ready to ship from the factory, we will contact you with a final order confirmation as well as a notification for payment regarding any remaining balance. Unless otherwise specified, this balance will be collected from the same method of payment used for your initial deposit.

STANDARD CURBSIDE DELIVERY
Our Delivery Service takes special care of your product--from the factory directly to your home. The shipping costs associated with your order is generally for standard curbside delivery.  This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the furniture. Inside delivery and assembly are not included.

GREEN GLOVE DELIVERY
For all items, we can arrange for deluxe, in-home delivery through our exclusive Green Glove Delivery Service at additional charge. Some furniture items are automatically sent to our customers with this service if we feel that the weight of the furniture is substantial or if we feel that the product itself should be sent via this Green Glove Delivery Service. With our exclusive Green Glove Delivery Service, delivery representatives will bring the items into your home, unwrap them and place in your designated spot. The team will also inspect your items and remove all packaging materials. Should any simple assembly be required, the delivery team will assemble your items. For additional information on our Green Glove Delivery Service, please contact GREENCulture, Inc. by CLICKING HERE to open up a service ticket. Please note that most on-line orders will be processed with standard curbside shipping. Should you desire Green Glove Delivery, please be sure to e-mail us with your order number and inform us specifically that you would like Green Glove Delivery or please contact us by CLICKING HERE to open up a service ticket.

FURNITURE DELIVERY TIME

As soon as your merchandise is ready, our Delivery Service will call you to arrange a delivery time. Deliveries are usually made between 8 AM and 5 PM, Monday through Friday (local time) and scheduled within a 4-hour time window. Please respond expediently to their inquiry as to what is the most convenient time for delivery. If you choose not to schedule your delivery within 10 days of the delivery agent's initial contact, you will be billed for applicable storage fees based on the delivery agent's current rates. A $100.00 fee will be charged if no one is available to receive the goods, and a re-delivery is required. After determining that your items will fit into your home, please clear a path to its final location.

Shipping charges are typically determined by product weight, size, ship-to-address, handling and installation requirements. The cost of shipping is not included in the product prices and will show up as a separate line on your order summary. We negotiate the best deals possible with our freight carriers and pass these savings directly on to you. All charges for your purchase, shipping and handling are prepaid. Should a carrier request additional payment on delivery, please contact our customer service by CLICKING HERE to open up a service ticket.

OTHER ITEM SHIPMENTS

Many other items on this site are shipped via United Parcel Service or Fedex Ground . Shipping charges will be calculated based upon the weight and size of the product you are purchasing and the geographic zone in which you live. All products sent UPS or Fedex are fully insured for their retail value. In some instances (like with overseas packages), it may be necessary to send a product by Insured Parcel Post (USPS) . Special and large furniture pieces are sent via common carrier (see Common Carrier Shipments above). Please inspect all goods for breakage immediately upon receipt. For any shipment that is refused without prior notification, you will automatically be charged the full shipping cost. Sorry, but unless special arrangements are made, we cannot ship to P.O. Boxes.

SPECIAL ORDER FURNITURE

All of the items for sale on this website are considered SPECIAL ORDERS . When ordering furniture, please read the text description carefully to confirm exactly what is included in your order. If it appears unclear, please contact us , so that we can provide you with additional information. Once an order is processed, the order cannot be canceled and cannot be returned or exchanged. We greatly appreciate your understanding! Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time.

ORDER ACCEPTANCE

Your order is reviewed for accuracy and verified with the manufacturer as soon as it is received. In cases where manufacturers inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. GREENCulture, Inc. is not responsible for such changes in availability or for any other inadvertent errors on our site.

DELAYS & BACK ORDERS

Most orders are processed the same day they are received. Products that are in stock are normally shipped within 1-2 Weeks. If an item is out-of-stock, we can usually provide the buyer with an estimate of availability. Due to the nature of our many products lines, many item lead times change throughout the year. Please consult with any of our Customer Service Representatives for exact product lead times. If shipment has been delayed for other reasons, we will try to notify customers as soon as possible, so that proper delivery arrangements can be made.

REPLACEMENT PARTS

If the warranty does not cover replacement parts, or if it has expired, GREENCulture, Inc. can usually order parts for all of the products listed on this site. Please contact our sales department for more information. In the body of the email, please specify what parts are needed.

THANK YOU FOR VISITING ECO-FURNITURE.COM

GREENCulture, Inc. reserves the right at any time to modify, alter or update these policies, and the consumer agrees to be bound by such modifications, alterations or updates. However, if you have received confirmation of your order and changes have been made to policies in the meantime, your order will not be affected by any of the changes to our policies. In addition, GREENCulture, Inc. reserves the right to make adjustments or corrections to product information due to errors, changing market conditions, discontinuation of a product or typographical or photographic errors. GREENCulture reserves the right to refuse to process orders shipped to any address or placed through any credit card number at the sole and complete discretion of GREENCulture. Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right ot correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). GREENCulture will not be liable or responsible for any such inaccuracies, errors, changes or updates. GREENCulture reservest he right to change any price at which we offer goods or services and to correct any errors in the pricing contained on our website. We shall have no liability for any such changes or errors and are not bound to fulfill orders at old or erroneous prices. GREENCulture has attempted to accurately depict the products offered on our website. However, because the depiction of a product is dependent on your computer monitor, GREENCulture cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Actual colors of products may also differ depending upon your monitor and GREENCulture is not responsible if the actual product color does not match the color on your monitor. If you have any questions, please contact customer service by CLICKING HERE to open up a service ticket. We appreciate your stopping by and should you have any comments or suggestions, please contact us. Happy Furniture Shopping!